As we suggested in an earlier chapter, we have always maintained, as a core value, that we are doing more than renovating houses or making money. We are building relationships. That means that we always treat our contractors as more than functionaries. We treat them with dignity, respect, and courtesy. This is primarily because we believe that this is the way that people deserve to be treated. But it also has its benefits to our business. It tends to ensure that our contractors will do quality work, give an honest effort, and be available to us again at a fair price. Some of that dynamic is created in the way we...